How's Your Email Working for You?

How's Your Email Morking for You? CPP, Inc., publisher of the Myers-Briggs Type Indicator® instrument, and email management provider Sendmail, Inc., say you can make email work better by being more "personality aware" and using proper email etiquette. myers briggs. SENDMAIL 32% blame texting 431 9% blame social networking 9% blame the phone 7% blame instant messaging of survey respondents see email as the main cause of confusion 0% blame videoconferencing or resentment in the workplace* have sent and/or received email h4 . anger or resentment that unintentionally caused 92% still value email as a communication tool Biggest Pet Peeves for email senders for email recipients 51% No reply from recipients 25% Too many Reply Alls 14% Misinterpreted messages 19% Emails that are confusing or vague 13% Slow responses 18% Too much email in general 11% Brusque or careless replies 12% Emails that are too long 4% Pushback or requests for more detail 11% Chitchat not related to work 3% Grammar police 8% Bad grammar 7% Emails that come off as brusque or rude 2% Emails that have zero personality Mind Your Millennials • 13% less likely than 30- to 44-year- olds to be angered by email Point to texting-–not email-as the 18LJ year-olds biggest pain (45%) 18AM 29, • 7% more annoyed by bad grammar than other age groups • Value faster replies 12% more than other age groups Consider Personalitų in Your Email Using Myers-Briggs® concepts can enhance email communications. Consider the following for those who prefer... Extraversion Introversion The natural focus of Extraversion is the The natural focus of Introversion the external world internal world "Let's talk this over" "I need to think about this" Tend to: Write long, conversational Tend to: Write brief messages unless it messages and send lots of emails is a matter of great importance Potential Result: Recipients may Potential Result: Recipients may delete emails before reading them misinterpret brevity as inadequate responsiveness Tip: As sender, review emails to ensure that all the wording is necessary Tip: As sender, include all major details Thinking Feeling Making decisions by stepping back from the situation, taking an objective view Making decisions by stepping into the situation, taking an empathetic view "Is this logical?" ● くくくくくく < < < </< < > > >/> > "Will anyone be hurt?" Tend to: Emphasize facts and logic Tend to: Focus on what's valued by the over personal connections recipient Potential Result: Recipients may feel Potential Result: Recipients may not bored and disconnected see the point quickly enough Tip: As sender, include personal Tip: As sender, put facts and logic first; touches use bullets Use Proper Email Etiquette Consider sender and receiver personality preferences Acknowledge all emails you receive with a reply Read emails carefully; try not to misinterpret tone Respond in a timely manner Remove contacts from side conversations to avoid annoying Reply Alls Be clear and concise Consider phone or IM for sensitive topics ©2013 by CPP, Inc. Myers-Briggs Type Indicator, Myers-Briggs, MBTI, and the Myers-Briggs logo are trademarks or registered trademarks of the Myers & Briggs Foundation, Inc. The CPP logo is a registered trademark of CPP, Inc. © Sendmail, Inc. All Rights reserved. Sendmail and the Sendmail logo are trademarks of Sendmail, Inc. SENDMAIL The people development people. C pp *Statistics resulted from a Sendmail survey of 500 individuals between March and April 2013.