Social Business Platforms

Social Business Platforns How do they improve productivity? Having a social business platform can greatly increase productivity in the workplace whether the workforce is spread out across the office, the nation, or even the world. Quickly find an expert to answer customer questions. Bring experts onto calls with customers almost immediately. 94% of customers do not want to be transferred to another representative more than once. 84% 72% of customers are frustrated when a representative does not have immediate access of all customers believe it takes too long to reach a live agent. to account information. 70% 17% of engaged employees indicate they have a good understanding of how to meet customer needs. of non-engaged employees say the same. 89% of customers have stopped doing business with a company after experiencing poor customer service. The average worker spends about 20% of their workweek searching for a coworker to help with a specific task. EXPERT This can be made easier using a social business platform that allows employees to be "tagged" with their expertise. Collaborate on projects Employees in different departments or even different regions can work together to solve a problem. Share Ideas Share Expertise Engage Employees Higher levels of engagement are strongly related to higher levels of innovation. 59% of engaged employees say that their job brings out their most creative ideas against only 3% of disengaged employees. A higher education organization (such as a university) is no different than any other business that needs to focus on bringing employees together for collaboration, to share expertise, and to build employee engagement. Social business platforms can help students feel more engaged by bringing on and off campus students together and connecting them with alumni and businesses. More than 22% Social Learning improves student retention, of the adult population in the U.S. have attended college but not completed a degree. graduation rates and student outcomes. Using a social business platform for higher education improves communications among: Staff/Administration Prospective Students Businesses Faculty Parents Potential Community Members Donors Current Students SOURCES: http://www.mckinsey.com/insights/high_tech_telecoms_internet/the_social_economy http://searchunifiedcommunications.techtarget.com/tip/How-social-collaboration-platforms- enhance-contact-center-performance http://returmonbehavior.com/2010/ /08/social-knows-employee-engagement-statistics-august-2011-edition/ O-facts- xut-customer-experience-for-2011/ http://www.thesoaialworkplace.com/2 http://www.enterprisehive.com/why-hivesocial/white-papers http://www.thesoialworkplace.com/201/08/sodial-knows-employee-engagement-statistics-august-2011-edition/ http://www.academia.edu/1876305/Student_Engagement and_Institutional_Graduation_Rates dentifying_High-Impact_Educational_Practices_for_Community_Colleges * Enterprise Hive NationalPositions . Social business software Protitable Internet Marketing HIGHER EDUCATION MARKETING/SALES CUSTOMER SERVICE