How Poor Customer Service Can Affect Your Business

How Poor Customer Service Can Affect Your Business LOSS OF CURRENT CUSTOMERS 1 Even the most forgiving customers will lose their tolerance if they are not given proper treatment as a customer. LOSS OF FUTURE CUSTOMERS Once you have lost current customers, you have a high possibility of losing future customers too because they are going to spread your infamous service to their friends and family. LOSS OF POTENTIAL CUSTOMERS 3 You may have lost the customers even before they make a purchase. Loss of potential customers usually happens when they're ignored, unattended or talked down. LOSS OF REPUTATION Customer service is the front line of your business as they represent the company as a whole. If they are not performing well, the company's reputation will definitely be affected badly. 4 LOSS OF PROFITS Loss of customers means you're losing profits too because customers are the main source of your financial income.