How to Measure Quality

Measuring Quality Quality is measured by the influence of a business, in terms of it's ability to generate revenue, attract talent, and be recognized within it's industry. talent media Attract Talent Expand Influence i measurement measurement • Volume of candidates • Level of talent • Brand awareness • Brand perception • Volume of coverage Quality of coverage • Pos vs. neg. mentions • Credibility of publications values Innovate Generate Business people I measurement I measurement work • Number of awards • Invitations to speak/write • Retweets, "likes" & follows • Site traffic and comments • KPI goals reached • % repeat business • % new business • % referrals * brand industry clients EMPATHYLAB