How to Manage Negative Social Media Comments

How To Manage NEGATIVE SOCIAL MEDIA COMMENTS RECEIVED MESSAGE TAKE A SCREENSHOT It's always good to document negative comments for training or to follow up on later. Read the message carefully. What is the cause of the problem and how can it be resolved? DON'T DELETE DON'T WAIT If you delete messages instead of tackling them head-on, audiences may feel that you have something to hide. Always use your best judgment when deleting inappropriate Timeliness is key. Social media users expect a response within 1 hour. 12 comments. 6. KEEP YOUR COOL RESPOND Remember good customer If possible, provide an apology and a solution. This is your service. 2. Always revise your draft. 3. Could you comfortably say chance to transform an annoyed customer into a happy one. your response to a user's face? Your response will likely be judged by followers. **** *** THINK POSITIVE. FJSION http://www.visualistan.com/20141/how-to-manage-negative-social-media-comments.html