How Long Are You Willing to Wait for Customer Service?
CUSTOMER SERVICE: How long are you willing to wait? For customer service, how long are you willing to be put on hold? 32.3% None. They should be answering. 4.1% 1-5 Minutes 5.8% 30.2% 1 Minute 5- 10 Minutes 27.6% As long as it takes, I have no life. Breakdown of those who picked "None. They should be answering..." 36% 35 28.8% 30 18-24 25-34 35-44 25 40.8% 36.1% 32.9% 20 15 45-54 55-64 65+ 10 29.8% 26.9% 27.7% 5 Rich people hate to wait! A breakdown of impatience based on income 100% 100 80 60 32.3% 35.1% 34.4% 30.3% 30.6% 20 $0- $24,999 $25,000- $49,999 $50,000- $74,999 $75,000- $100,000- $150,000+ $99,999 : $149,999 Source Data collected using Google Survey Tool from 2,505 respondents. http://www.google.com/insights/consumersurveys/view?survey=pnj26tqjeaycw&question=1&filter=geo%3AUS%2C%2Cage%3A55-64 Copyright 2012 40 40
How Long Are You Willing to Wait for Customer Service?
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