How Kobo Dominates e-Reader Customer Service with Virtual Agents

IntelliResponse Success Story: kobo One of the fastest growing ereader companies with more than 2.5 million books, newspapers, and magazines THE CHALLENGE: Deliver the One Right 2?? Answer to customer questions 700% THE SOLUTION: The IntelliResponse Answer Suite meets Kobo's criteria for delivering enhanced web self-service Increase in Web Traffic ONLY 4% OVER INCREASE 90% in call volume of IntelliResponse users didn't need to escalate to the On-device contact centre technology for mobile customers Ogreatons intelliresponse www.lntelliResponse.com SPONSORED BY: