Waiting on hold drives us nuts! A new independent consumer study, commissioned by TalkTo (http://talkto.com), reveals how annoyed consumers are with the customer service phone experience and that more than half spend between 10-20 minutes per week on hold – amounting to 13 hours per year and almost 43 days on hold in a lifetime. An infographic illustrating the findings can be viewed at http://blog.talkto.com/post/41221909391/on-hold-survey.