The Growth of Hospitality Kiosks

THE GROWTH OF KIOSKS IN THE HOSPITALITY INDUSTRY Hotel managers who were surveyed in OLE A 2011-2012 said touch-screen technology helps hotels improve communication with customers and operational efficiency. kiosk Sinc Source: www.hospitalitytechnology.edgl.com WHAT'S DRIVING KIOSK ADOPTION IN HOTELS? 92% 35% CUSTOMER SERVICE COMPETITIVE DIFFERENTIATION 67% 29% OPERATIONAL EFFICIENCIES/ DEPLOY RESOURCES INCREASE REVENUE/UP-SELLING OPPORTUNITIES Source: www.hospitalitytechnology.edgl.com TOP APPLICATIONS FOR HOTEL KIOSKS 81% - CHECK-IN, CHECK OUT & ROOM SELECTION 56% - MAPS DIRECTIONS & AREA INFORMATION Source: www.hospitalitytechnology.edgl.com 3 MOST COMMON FEATURES OF HOTEL KIOSKS 31% - INTERNET INFORMATION/ACCESS 40% - LOYALTY PROGRAM FOR SIGNUP/ACCOUNT ACCESS 21% - FOOD & BEVERAGE ORDERING Source: www.hospitalitytechnology.edgl.com WHAT'S DRIVING KIOSK IMPLEMENTATIONS IN QUICK SERVICE RESTAURANTS? John Doe EMPLOYEE e emetukess 001 0256 988 71% 67% 36% CUSTOMER SERVICE OPERATIONAL EFFICIENCIES/ REDEPLOY RESOURCES COM DIFFERENTIATION TIVE Source: www.hospitalitytechnology.edgl.com KIOSK DEPLOYMENT PLANS IN HOTELS 19% - WILL CONSIDER DEPLOYMENT IN 2+ YEARS 13% - WILL DEPLOY IN 1 TO 2 YEARS 9% - WILL DEPLOY WITHIN 12 MONTHS 16%- ALREADY DEPLOYED 43% - NO DEPLOYMENT PLANS Source: www.hospitalitytechnology.edgl.com