The Future of How We Shop

THE FUTURE OW WE SHOP • By 2016 GLOBAL ECOMMERCE RETAIL SALES WILL REACH NO LINES ONLINE 59% QUEUE 232% 18% $1,321.4 OF UK SHOPPERS REFUSE TO WAIT IN TRILLION 67% WOULD OPT TO BUY ONLINE IF FACED WITH A QUEUE INCREASE FROM 2011 WOULD GO TO ANOTHER SHOP IF FACED WITH A QUEUE THIS EXCEEDS THE 2012 GDPS BY: 11111111t¶tt INDONESIA $878.04 BN TURKEY $789.26 BN NETHERLANDS $772.23 BN EACH H NANESTIMATED MISSED QUEUES RESULT IN AN ESTIMATED SWITZERLAND $632,2 BN YEAR 20.65 SALES M -SHOPPERS • ONLINE RETAIL RISING • MOBILE TO IMPROVE DEVICES SHOPPING 2012 2013 WHILE IN RETAIL STORES ECOMMERCE GLOBALECOMMERCE EXPERIENCE ACCOUNTS FOR SALES WILL 10.4% 18.3% то REAСН $1.298 TRILLION! OF UK RETAILSALES 21= CONSUMERS ARE M-SHOPPERS SMART PHONE SHOPPING 74% 52% ARE OVER 29 YEARS OLD PRICE CHECK 84% 90% USE THEIR 20% 50% FOR PRE IN STORE SHOPPING TASKS SEARCH FOR INFO ORREVEWS ARE OVER 50OLD YEARS • SHOPPING WITH SOCIAL MEDIA HAVE PURCHASED 40% 70% OBTAIN INFO ABOUT AN ITEM AFTER POSTING ABOUT IT OTHER CONSUMERS' EXPERIENCES f FEEL CONNECTED 17% 53% POSITIVELY REVIEW TO BRANDS THEY SEE ON SOCIAL BRANDS THEY LIKE SITES EACH TIME SOMEONE SHARES A PRODUCT, BUSINESSES MAKE AN ESTIMATED: $2.04 IN TTTISEDIAOVER SOCIAL TELEPHONE CUSTOMER SERVICE EXPECT EXCLUSIVE 58%OFFERS US ONLINE RETAILERS A 86 HAVE ONE O MUSIC GOES DIGITAL 2011 DIGITAL ALBUM SALES: 103.1 MILLION UNITS (31.2% OF ALL ALBUMS SOLD) 2011 DEPARTMENT STORE ALBUM SALES: 103.6 MILLION UNITS 00000 VS. 2012 DIGITAL ALBUM SALES: 111.7 MILLION UNITS (37.3% OF ALL ALBUMS SOLD) 2012 DEPARTMENT STORE ALBUM SALES: 93.1 MILLION UNITS INDIVIDUALALES GREWT 2012 TRACK 5. ITUNES DEBUTED 2003 435 TODAY HAS 435 MIL IN 2003 MIL REGISTERED USERS IN 119 COUNTRIES BY 2010 2010 +25 BIL HAS SOLD WORLDS LARGEST MUSIC RETAILER +25 BILLION BILLION SONGS THE RISE OF MOBILE SHOPPING APPS THERE WILL 9 MOBILE BE ABOUT BILLION DEVICES IN CIRCULATION CO0000000 CHART BUYING PREDICT FUTURE NEEDS PROVIDE RELEVANT PATTERNS SUGGESTIONS COMPUTER OWNERS 2011-2013 TABLET OWNERSHIP DESKTOP WITH 68% 58% COMPUTERS SPIKED 282% 2006 MOBILEEY SALES ACCOUNTS FOR CONTACTLESS PAYMENT MOBILE WALLETS CONSUMERS OK SUCH $74% 63% CAN NOW MAKE PURCHASES AS: P. CONVENIENCE amazon TIME SAVING payments $E$£$£$£$ 59% EASE OF USE GROWING 10X SINCE 2008, GLOBAL CONTACTLESS PAYMENTS ARE EXPECTED TO EXCEED $600BN I'N 2003 KINDLE TEXTBOOK RENTALS евоOKS ONLINE RETAIL ACCOUNTS FOR: MARKDOWNS UP TO 80% 2011 2012 OF ALL US BOOK SALES BRICK'N'MORTAR RESPONSE M-SHOPPERS 1 MAKE STORE LOCATION EASY TO FIND ON MOBILE DEVICES ORELY TO PURCHASEIE ARE MORE LIKELY TO ENSURE REVIEWS AND DETAILED PRODUCT INFO ARE EASILY OFFERED FREE HOME DELIVERY DISCOVERABLE 73% LIST BUSINESS HOURS IN CLEAR O MOBILE-COMPATIBLE FORMAT OFFERED EXTENDED WARRANTY 63% 4 EMBRACE SHOWROOMING (EX: PROVIDE STORE MAPS OR QR CODES WITH INFO), BUT DRIVE CUSTOMERS TO YOUR SITE. OFFERED CHECKOUT VIA MOBILE WALLET 20% THEY FIND ONLINE REVIEWS 60% ANTICIPATE AND ADDRESS PRICE COMPARISONS THEY FIND ADVICE FROM FRIEND/FAMILY 55% IMPROVE IN-STORE SHOPPING THEY FIND ADDITIONAL PRODUCT INFO EXPERIENCE 52% www.google.com cdn.yougov.com fashion.telegraph.co.uk www.emarketer.com www.brandwatch.com www.psfk.com www.smartinsights.com www.broadcastingcable.com www.ipsos-mori.com www.bbc.co.uk www.socialmediaexaminer.com www.ibtimes.com www.aimia.com www.juniperresearch.com www.billboards.com www.mediabistro.com www.ericsson.com edition.cnn.com GIFT-LIBRARY.COM CONSUMERS RESOURCES BY 2017 WHO USE USING G SERVICES 15-20% PHONE