The Future of the Connected Field Technician

THE FUTURE OF A CONNECTED FIELD TECHNICIAN The future's infrastructure is connected M2M INFRASTRUCTURE M2M: A machine (or thing) communicates to another machine (or thing) independently of human interaction. THE GROWING INFRASTRUCTURE TOTAL DATA GENERATION 2005 11% 50 BILLION M2M's Percentage of Total Data 40% (predicted) 2020 sensors in "things" IBM 6p CISCO 40-fold increase! $1.8 BILLION $10 BILLION "We're all in. We're making this our cornerstone of our annual investment investment to to secure their establish their campaign" 2 TRILLION -Cisco CEO John Chambers market share dominance "We share a vision that the 'Internet of Things' will help companies in a variety of industries rely on their at&t remote assets and connected devices to take their in the next few years business to the next level." -Chris Hill, Senior Vice President, AT&T Advanced Solutions. Notifying field technicians before a machine breaks M2M TAKES PREDICTABILITY TO A WHOLE NEW LEVEL Wear and tear - one part stops acting normally and affects other parts Until the machine breaks. Machines rarely break immediately M2M measures for abnormal behavior every few minutes Normal is not met- a timetable for failure is set, based on previous observations. Informing a field tech exactly what piece will break when. 'Normal' can be anything measurable Temperature Output Vibrations Sound Revolutions levels per minute FIELD TECHNICIAN ROLES CHANGE FROM REACTIONARY TO PREVENTATIVE Instead of reacting to expensive: expedited activity at high cost customer rushed emergency fix complaint parts Early warning allows preventive measures: Reach out to Reallocate resources Order Set field tech customer with an to extend timetable parts 27 appointment informed warning for failure EQUIPPING FIELD TECHNICIANS WITH MOBILE WEARABLE TECHNOLOGY Field service industry alone stands to save $1 BILLION "Diagnose and fix problems more quickly and without needing to bring additional experts to remote sites" - Gartner annually by 2017 syncs to sensors Hands free Rugged Augmented reality shows exactly where the part is within the machine Micro navigation leads tech to area of the affected machine Troubleshoot onsite with limited access to company and customer systems Effectively utilizing M2M lowers cost of service 35% - 60% Sources http//reflectionsblog.emc.com/2012/12/2012-digital-universe-study. html http //money.msn.com/investment-advice/the-top-tech-investment-of-2014-1 v http //electronicdesign.com/communications/successful-internet-things-hinges-m2m http//www.marketwatch.com/story/making-a-big-play-for-2014-right-now-20 http //www.servicepower.com/wp-content/uploads/2013/10/Consuming-M2M-data-in-the-FSO- pdf http//www.servicepower.com/wp-content/uploads/2013/07/0535-8325-RA-FS2013-SD-03-NSP.pdf http /thesmartvan.com/blog/2014/02/12/25775/how-the-internet-of-things-will-change-field-service-customer-service-for-the-better/ http //www.accenture.com/microsite/it-technology-trends-2014/Documents/TechVision/Downloads/Accenture_Technology_Vision_2014 Trend1.pdf TOTAL COST OF OWNERSHIP (TCO) MODELS FOR MOBILE COMPUTING AND COMMUNICATIONS PLATFORMS, VDC Research Group ServicePower Innovating Field Service 13-12-09 Printer designed by Anuar Zhumaev from the Noun Project Building designed by Alina Alvarez from the Noun Project Worker designed by Wilson Joseph from the Noun Project Glasses designed by Philip Glenn from the Noun Project DEVELOPED BY N NOWSOURCING III ....