Four core principles of retaining customers

THE LAWS OF ATTRACTION Four core principles of retaining customers +1% increase in customer satisfaction = +11% extra net profit Create a group to develop a satisfaction strategy Establish simple Identify satisfaction levels (and what drives them) 3) measures to ensure your program delivers 4 Get CEO buy-in and communicate tittii the urgency Read more about customer retentionat - www.b2binternational.com/publications THE LAWS OF ATTRACTION Four core principles of retaining customers +1% increase in customer satisfaction = +11% extra net profit Create a group to develop a satisfaction strategy Establish simple Identify satisfaction levels (and what drives them) 3) measures to ensure your program delivers 4 Get CEO buy-in and communicate tittii the urgency Read more about customer retentionat - www.b2binternational.com/publications