Finacle - Innovation in retail banking

INNOVATION IN RETAIL BANKING 2013 SIMPLIFY TECHNOLOGY TO INNOVATE Highlights from the Infosys-Efma report, based on a study of 148 banks across 66 countries INNOVATION, NO LONGER AN AFTERTHOUGHT Banks believe they are Banks with an Banks increasing more innovative innovation strategy innovation investment 51% 76 37% 77 %) 60% 13% " to to to 2010 2013 2009 2013 2009 2013 Planned IT investment in innovation 7% 12% Channel 26% Product Process 16% Customer service and experience 21% Sales and marketing 18% Others ACCELERATING INNOVATION Top 3 innovation accelerators Increasing business process speed, agility and efficiency Increasing customer centricity Reducing complexity and cost due to multiple disparate systems 01 02 03 Top 5 innovation capabilities bankers want Unified end-customer Customer insight Single customer view across Multi-channel Personalization of experience across integration product offerings channels channels Reality check Only 21% Only 35% banks allow some form of product personalization have a real-time single customer view BARRIERS TO BANKING INNOVATION THE #1 BARRIER Silo-based IT systems impact time-to-market for new offers For banks of all sizes At large banks At small banks IT systems -12months 6 months OTHER BARRIERS For large and medium-sized banks For small banks Organization culture Organization silos Regulation SIMPLIFY TECHNOLOGY, INNOVATE FASTER A 78% 58% banks believe they would benefit from enterprise-wide systems like payments, origination, etc. banks see value in componentized deployment of banking systems Join the conversation #LetsSimplifyBanking Infosys Efma I Finacle Building Tomorrow's Enterprise