Is customer retention at your company a top priority? It should be based on the amount of money and attention that is focused on getting them as clients in the first place. It seems ironic that companies are so quick to implement customer service automation technologies when that is clearly the exact point that customers would like to actually get help from a real person. Solve the customer service game and your current and future clients just might stop playing musical chairs with you and your competitors.
385 days ago
