The evolution of the phone system

SPECTRUM OF COMPLEXITY PHONE SYSTEM EVOLUTION TIMELINE 1902: Legacy PBX AT&T offered the No.1 PBX 1996: IP-enabled PBX Alcatel introduced the OmniPCX 4400 1998: Designed and built from scratch IP-PBX Shore Tel introduced distributed architecture and IP-PBX 2000: Hosted PBX M5 offers a hosted business phone system 2012: Choice: Cloud or Closet ShoreTel and ShoreTel Sky offer ultimate choice for businesses; on-premise or in the cloud Communication technologies have evolved over time, on unique and diverse paths. Some technologies have evolved by updating legacy technology. Other technologies were built from scratch. The inherent complexity of the technology is in direct relationship to the evolutionary path. Purpose-built UC solutions make deployment and administration easy, and user adoption guaranteed. Aging infrastructure carries a high cost. Maintenance/management costs were •2X HIGHER IN TOTAL IT COSTS compared to server acquisition in 2010 This could be why: 80% 40% of new commercial of organizations plan enterprise apps are in the cloud to move IT infrastructure to the cloud by 2015 However, cloud solutions aren't for everyone: 51% are deploying UC on-premise Of those surveyed: 55% said supporting a diverse set of 56% technologies was the biggest factor to business see IP telephony as somewhat complex telephone complexity 57% consider having a strategy to replace legacy solutions with multiple, less complex solutions to be the best way to defeat IT complexity 37% said integrating communications and collaboration tools into business processes contributed to IT complexity 58% agree that complexity comes from older TDM solutions that have been enabled, and are not true, purpose-built IP solutions Nearly 60% of survey respondents said native IP, appliance- based solutions that enable reliability as well as scalability features would be very or extremely relevant SShoreTel SOURCES media.shoretel.com/documents/sharetel_IDG_report.pdf Horak, Ray. (2007). Webster's New World Telecom Dictionary: John Wiley & Sons Publisher. Abrahams, John R. (2003) Centrex or PeX: the impact of IP: Artech House, Inc. Publisher shoretel.com/about/about/history shoretelsky.com/tesources/faqs/ extremefax.com/glossary/virtualpbx asp h18006.www1.hp.com/storage/pdfs/4AA3-9351ENW.pdf gfidloud.com/uplods/CostSavingsWhitePaper_EN_GEN.pdf trackvia.com/blog/technology/companies-embracing-benefits-efficiency-of-cloud-computing media shoretsl.com/documents/WP_Spectrum_of_Choices pdf idc.com/getdoc.jsp?containerid-prUS232519124.UMEAJOOe-jM marketing.computerworld.com/IDGEUCC2012.pdf