Epic Customer Care Charter

LimeCanvas CUSTOMER CARE EPIC CHARTER WE DON'T JUST SERVE; Existing customers are not only the people adding revenue to the business right now, but they are also the best possible chance you have of growing your business. WE CARE RESPOND FACT: It is a lot easier to sell something again (or something new) to a customer who has already bought from you than it is If a customer or prospect spends their time sending us an email then they deserve a response. If at all possible it should be the same day. to acquire a new customer. RESPECT Each customer is a person and as such deserves to be treated with nothing but respect. In the rare event that a customer is disrespectful, they will still receive a helpful, respectful response. RESPONSIBILITY If and when we make mistakes (we're human too!) we will take responsibility for the error, apologise and do everything we can to make it right. LISTEN We are always looking to improve so feedback is taken very seriously and always valued. Once received there is a review OVERDELIVER process, where comments are considered and wherever necessary, changes are implemented to improve. Wherever possible throughout our business we will aim HONESTY to over deliver, to go the extra mile in order to be EPIC. A vast proportion of the new projects and business done at WSM is either repeat customers or referrals from existing clients, which I think speaks volumes about how important the above points are to our brand. Based on the WSM Customer Code 2012 © Lime Canvas www.limecanvas comd LimeCanvas CUSTOMER CARE EPIC CHARTER WE DON'T JUST SERVE; Existing customers are not only the people adding revenue to the business right now, but they are also the best possible chance you have of growing your business. WE CARE RESPOND FACT: It is a lot easier to sell something again (or something new) to a customer who has already bought from you than it is If a customer or prospect spends their time sending us an email then they deserve a response. If at all possible it should be the same day. to acquire a new customer. RESPECT Each customer is a person and as such deserves to be treated with nothing but respect. In the rare event that a customer is disrespectful, they will still receive a helpful, respectful response. RESPONSIBILITY If and when we make mistakes (we're human too!) we will take responsibility for the error, apologise and do everything we can to make it right. LISTEN We are always looking to improve so feedback is taken very seriously and always valued. Once received there is a review OVERDELIVER process, where comments are considered and wherever necessary, changes are implemented to improve. Wherever possible throughout our business we will aim HONESTY to over deliver, to go the extra mile in order to be EPIC. A vast proportion of the new projects and business done at WSM is either repeat customers or referrals from existing clients, which I think speaks volumes about how important the above points are to our brand. Based on the WSM Customer Code 2012 © Lime Canvas www.limecanvas comd