The Engagement Cycles of Business

The Engagement Cycles of Business Ecommerce Travel & Hospitality Plan Trip Get Inspired to Travel Discover Customize Products Shop Trip Loyalty Check-out Loyalty Book Trip Save Itinerary Healthcare Automotive Research Issue Experience Symptoms Experience Issue/Trigger Seek Diagnosis Seek Advice Maintain Shop for Service Wellness Get Treatment Service Issue Make Appointment Online Video Entertainment Financial Services Set Goals by Life Stage Discover Authenticate Content Seek Advice Play Content Share Make Transactions Monitor Investments Engage w/ Second Screen JONATHAN LUPO 3 @userexperience