Eliminate the Wait

ELIMINATE THE WAIT How Virtual Queuing Creates Happier Customers GO REGISTER Waiting in line is no fun... Waiting lines A poorly-managed, arduous queue are a common tiN SOURCE OF TENSION annoys customers and hurts businesses. between businesses and customers. 1/3 of customers report they have ABANDONED THE CHECKOUT LINE 1/2 of customers will CUSTOMERS BECOME ACTIVELY AVOID the FRUSTATED when no retailer in the future if the apparent progress has been made in a queue when wait exceeds 5 min. wait is longer than 5 min. after 2.5 min. IT'S A MATTER OF SERVICE "Over half of brick-and-mortar retailers see improvement in customer service as a primary driver of technology investment. " MOTOROLA RETAILS VISION SURVEY Quality of service sets a business Across industries, businesses are choosing to address the tension Today's technology apart from competitors. around waiting lines by GETTING RID OF THEM makes it all possible. ALTOGETHER. VIRTUAL QUEUING TECHNOLOGY lets customers wait without waiting in line. IMPROVE THE CUSTOMER EXPERIENCE Maximize Create a Decrease Disperse waiting crowds customer flow and service efficiency perceived wait times Increase sales pleasant environment HOW IT WORKS REGISTER Customers register for in-store services (technical support, The customer is then free to shop or relax while waiting for service. product returns, etc.) using the internet, mobile apps, or interactive kiosks. PLEASE YOUR WAIT TIME IS APPROX. 4 MIN. COME TO SERVICE AREA 3 System updates customers with Customer is alerted to come estimated wait times and promotional to the service area. information via mobile phone text messages and in-store displays. Business receives game-changing And most importantly... analytics: THE CUSTOMER HAS Track all aspects of the customer journey A BETTER SHOPPING EXPERIENCE Gain valuable insight for optimizing customer throughput, increasing service efficiency, and enhancing direct customer communication WHAT TO LOOK FOR SAAS Cloud-based Accessed from any Saas application Fully scalable Rapid deployment internet browser $4 Integrates with existing IT assets No expensive software to maintain Mobile-ready TAKE YOUR QUEUE TO A VIRTUAL LEVEL LiLavi Industries QtracVR Learn more at www.lavi.com VIRTUAL ELECTRONIC QUEUING