Dealing with Negative Information

DISCOVERY WEB POSTING Has someone discovered a post about the organization? Is it positive or balanced? YES NO EVALUATE MONITOR ONLY "TROLLS" Iş this a site dedicated to bashing and degrading others? Avoid responding to specific posts, monitor the site for relevant information and comments. Notify HQ. NO YES CONCURRENCE A factual and well cited response, which may agree or disagree with the post, yet is not factually erroneous, a rant or rage, bashing or negative in nature. "RAGER" Is the posting a rant, rage, joke or satirical in nature? FIX THE FACTS Do you wish to respond with factual information You can concur with the post, let stand or provide a positive review, Do you want to respond? NO directly on the comment board? “MISGUIDED" Are there erroneous facts in the posting? YES (See Response Considerations) NO YES NO YES LET STAND RESTORATION "UNHAPPY CUSTOMER" Let the post stand - no Is the posting a result of a negative experience? YES Do you wish to rectify the situation and act response. upon a reasonable solution? NO (See Response Considerations) RESPOND SHARE S UCCESS FINAL EVALUATION Do you wish to proactively share your story and your mission? (See Response Considerations) Write response for current circumstances only. Will you respond? YES YES YES RESPO SE DE TRANSPARENCY SOURCING TIMELINESS TONE INFLUENCE Respond in a tone that reflects Cite your sources by including hyperlinks, video, images or other references. Focus on thę most used şites related to the Disclose your Take time to Air Force create good highly on the rich heritage of the Air Force. connection, responses. Don't rush, Air Force. DISCOVERY WEB POSTING Has someone discovered a post about the organization? Is it positive or balanced? YES NO EVALUATE MONITOR ONLY "TROLLS" Iş this a site dedicated to bashing and degrading others? Avoid responding to specific posts, monitor the site for relevant information and comments. Notify HQ. NO YES CONCURRENCE A factual and well cited response, which may agree or disagree with the post, yet is not factually erroneous, a rant or rage, bashing or negative in nature. "RAGER" Is the posting a rant, rage, joke or satirical in nature? FIX THE FACTS Do you wish to respond with factual information You can concur with the post, let stand or provide a positive review, Do you want to respond? NO directly on the comment board? “MISGUIDED" Are there erroneous facts in the posting? YES (See Response Considerations) NO YES NO YES LET STAND RESTORATION "UNHAPPY CUSTOMER" Let the post stand - no Is the posting a result of a negative experience? YES Do you wish to rectify the situation and act response. upon a reasonable solution? NO (See Response Considerations) RESPOND SHARE S UCCESS FINAL EVALUATION Do you wish to proactively share your story and your mission? (See Response Considerations) Write response for current circumstances only. Will you respond? YES YES YES RESPO SE DE TRANSPARENCY SOURCING TIMELINESS TONE INFLUENCE Respond in a tone that reflects Cite your sources by including hyperlinks, video, images or other references. Focus on thę most used şites related to the Disclose your Take time to Air Force create good highly on the rich heritage of the Air Force. connection, responses. Don't rush, Air Force. DISCOVERY WEB POSTING Has someone discovered a post about the organization? Is it positive or balanced? YES NO EVALUATE MONITOR ONLY "TROLLS" Iş this a site dedicated to bashing and degrading others? Avoid responding to specific posts, monitor the site for relevant information and comments. Notify HQ. NO YES CONCURRENCE A factual and well cited response, which may agree or disagree with the post, yet is not factually erroneous, a rant or rage, bashing or negative in nature. "RAGER" Is the posting a rant, rage, joke or satirical in nature? FIX THE FACTS Do you wish to respond with factual information You can concur with the post, let stand or provide a positive review, Do you want to respond? NO directly on the comment board? “MISGUIDED" Are there erroneous facts in the posting? YES (See Response Considerations) NO YES NO YES LET STAND RESTORATION "UNHAPPY CUSTOMER" Let the post stand - no Is the posting a result of a negative experience? YES Do you wish to rectify the situation and act response. upon a reasonable solution? NO (See Response Considerations) RESPOND SHARE S UCCESS FINAL EVALUATION Do you wish to proactively share your story and your mission? (See Response Considerations) Write response for current circumstances only. Will you respond? YES YES YES RESPO SE DE TRANSPARENCY SOURCING TIMELINESS TONE INFLUENCE Respond in a tone that reflects Cite your sources by including hyperlinks, video, images or other references. Focus on thę most used şites related to the Disclose your Take time to Air Force create good highly on the rich heritage of the Air Force. connection, responses. Don't rush, Air Force. DISCOVERY WEB POSTING Has someone discovered a post about the organization? Is it positive or balanced? YES NO EVALUATE MONITOR ONLY "TROLLS" Iş this a site dedicated to bashing and degrading others? Avoid responding to specific posts, monitor the site for relevant information and comments. Notify HQ. NO YES CONCURRENCE A factual and well cited response, which may agree or disagree with the post, yet is not factually erroneous, a rant or rage, bashing or negative in nature. "RAGER" Is the posting a rant, rage, joke or satirical in nature? FIX THE FACTS Do you wish to respond with factual information You can concur with the post, let stand or provide a positive review, Do you want to respond? NO directly on the comment board? “MISGUIDED" Are there erroneous facts in the posting? YES (See Response Considerations) NO YES NO YES LET STAND RESTORATION "UNHAPPY CUSTOMER" Let the post stand - no Is the posting a result of a negative experience? YES Do you wish to rectify the situation and act response. upon a reasonable solution? NO (See Response Considerations) RESPOND SHARE S UCCESS FINAL EVALUATION Do you wish to proactively share your story and your mission? (See Response Considerations) Write response for current circumstances only. Will you respond? YES YES YES RESPO SE DE TRANSPARENCY SOURCING TIMELINESS TONE INFLUENCE Respond in a tone that reflects Cite your sources by including hyperlinks, video, images or other references. Focus on thę most used şites related to the Disclose your Take time to Air Force create good highly on the rich heritage of the Air Force. connection, responses. Don't rush, Air Force. DISCOVERY WEB POSTING Has someone discovered a post about the organization? Is it positive or balanced? YES NO EVALUATE MONITOR ONLY "TROLLS" Iş this a site dedicated to bashing and degrading others? Avoid responding to specific posts, monitor the site for relevant information and comments. Notify HQ. NO YES CONCURRENCE A factual and well cited response, which may agree or disagree with the post, yet is not factually erroneous, a rant or rage, bashing or negative in nature. "RAGER" Is the posting a rant, rage, joke or satirical in nature? FIX THE FACTS Do you wish to respond with factual information You can concur with the post, let stand or provide a positive review, Do you want to respond? NO directly on the comment board? “MISGUIDED" Are there erroneous facts in the posting? YES (See Response Considerations) NO YES NO YES LET STAND RESTORATION "UNHAPPY CUSTOMER" Let the post stand - no Is the posting a result of a negative experience? YES Do you wish to rectify the situation and act response. upon a reasonable solution? NO (See Response Considerations) RESPOND SHARE S UCCESS FINAL EVALUATION Do you wish to proactively share your story and your mission? (See Response Considerations) Write response for current circumstances only. Will you respond? YES YES YES RESPO SE DE TRANSPARENCY SOURCING TIMELINESS TONE INFLUENCE Respond in a tone that reflects Cite your sources by including hyperlinks, video, images or other references. Focus on thę most used şites related to the Disclose your Take time to Air Force create good highly on the rich heritage of the Air Force. connection, responses. Don't rush, Air Force. DISCOVERY WEB POSTING Has someone discovered a post about the organization? Is it positive or balanced? YES NO EVALUATE MONITOR ONLY "TROLLS" Iş this a site dedicated to bashing and degrading others? Avoid responding to specific posts, monitor the site for relevant information and comments. Notify HQ. NO YES CONCURRENCE A factual and well cited response, which may agree or disagree with the post, yet is not factually erroneous, a rant or rage, bashing or negative in nature. "RAGER" Is the posting a rant, rage, joke or satirical in nature? FIX THE FACTS Do you wish to respond with factual information You can concur with the post, let stand or provide a positive review, Do you want to respond? NO directly on the comment board? “MISGUIDED" Are there erroneous facts in the posting? YES (See Response Considerations) NO YES NO YES LET STAND RESTORATION "UNHAPPY CUSTOMER" Let the post stand - no Is the posting a result of a negative experience? YES Do you wish to rectify the situation and act response. upon a reasonable solution? NO (See Response Considerations) RESPOND SHARE S UCCESS FINAL EVALUATION Do you wish to proactively share your story and your mission? (See Response Considerations) Write response for current circumstances only. Will you respond? YES YES YES RESPO SE DE TRANSPARENCY SOURCING TIMELINESS TONE INFLUENCE Respond in a tone that reflects Cite your sources by including hyperlinks, video, images or other references. Focus on thę most used şites related to the Disclose your Take time to Air Force create good highly on the rich heritage of the Air Force. connection, responses. Don't rush, Air Force. DISCOVERY WEB POSTING Has someone discovered a post about the organization? Is it positive or balanced? YES NO EVALUATE MONITOR ONLY "TROLLS" Iş this a site dedicated to bashing and degrading others? Avoid responding to specific posts, monitor the site for relevant information and comments. Notify HQ. NO YES CONCURRENCE A factual and well cited response, which may agree or disagree with the post, yet is not factually erroneous, a rant or rage, bashing or negative in nature. "RAGER" Is the posting a rant, rage, joke or satirical in nature? FIX THE FACTS Do you wish to respond with factual information You can concur with the post, let stand or provide a positive review, Do you want to respond? NO directly on the comment board? “MISGUIDED" Are there erroneous facts in the posting? YES (See Response Considerations) NO YES NO YES LET STAND RESTORATION "UNHAPPY CUSTOMER" Let the post stand - no Is the posting a result of a negative experience? YES Do you wish to rectify the situation and act response. upon a reasonable solution? NO (See Response Considerations) RESPOND SHARE S UCCESS FINAL EVALUATION Do you wish to proactively share your story and your mission? (See Response Considerations) Write response for current circumstances only. Will you respond? YES YES YES RESPO SE DE TRANSPARENCY SOURCING TIMELINESS TONE INFLUENCE Respond in a tone that reflects Cite your sources by including hyperlinks, video, images or other references. Focus on thę most used şites related to the Disclose your Take time to Air Force create good highly on the rich heritage of the Air Force. connection, responses. Don't rush, Air Force.