Cordant Services: National Rail Passenger Survey 2014
NATIONAL RAIL PASSENGER SURVEY 2014 Number of passengers satisfied with their overall journey 82% 72% Percentages reflect the overall variation between train operators 96% 77% "T". Number of passengers that were satisfied with the trains punctuality and reliability Most improved factors for both trains & stations were: Value for money for the price of the ticket Cleanliness of the outside of the 3% 3% train Biggest decline in satisfaction Insufficient room for all passengers 2% to sit or stand 29% f Was the range of satisfaction relating to value for money 79% 60% Was the range of satisfaction relating to punctuality and reliability 97% 52% Was the range of satisfaction relating to sufficient room for all passengers to sit or stand by individual 93%
Cordant Services: National Rail Passenger Survey 2014
Source
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