The Complete Guide to Call Forwarding

THE COMPLETE GUIDE TO CALL FORUADING WHAT IS Call Forwarding? Call Forwarding allows to forward an incoming call to.. YOUR OFFICE YOUR HOME YOUR MOBILE YOUR CALL CENTERS Making it perfect for: Multilocation businesses Small business Telecommuting businesses owners & Entrepreneurs TO MANAGE.. 1 Calls after business hours. - Call overflow. 1 Employees work in different time zones. 1 Phone system failure. International & Multinational businesses COMMON CALL FORWARDING Features If you're experiencing a heavy call load, this makes sure no customer call is ever missed. SEQUENTIAL RINGING If one phone fails to pick up, the call will be routed to other phones until the call is received. SIMULTANEOUS RINGING Calls can ring on multiple phones, in multiple places. If you have employees who work from remote locations, set dedicated lines that will ring all at once. The first person o answer will take the call. FOLLOW THE SUN Calls will route to different places based on the time of day If you have customers calling around the clock, take calls in your own office during business hours, then forward all after-hour call to a Y contact conter in India while you sleep! The Cost oF CALL FORWARDING Call forwarding is automatically included in most individual and business phone plans. Most forwarded calls are billed as if answered from the original phone, not the answering phone. ERNE International call forwarding is not a free feature offered by major service providers. Forwarded calls are still subject to local or toll charges. Additionally calling features depend on plan availability and phone system compatibility. HOW TO Forward Calls Most major service providers have Immediate Call Forwarding that can be activated directly from the phone or online. IT INVOLVES DIALING THE NUMBER YOU WANT TO FORWARD CALLS TO, ALONG WITH A SPECIFIC 3 OR 4 DIGIT PREFIX. FOR EXAMPLE: at&t verizon | Sprint Direct Forwarding: Turn On Forwarding: Direct Forwarding: Call *72 + (xxx) XXXXXXX Call **21* + (xxx) xxxxxxx Call *72 + (ххх) ххххххх Sequential Forwarding: Turn Off Forwarding: Turn Off Forwarding: Call *71 + (ххх) ххххсх Call *720 and wait for a confirmation mossage Call #21# and wait for a confirmationi eBDs HOWEUER THIS WON'T WORK FOR BUSINESSES WHO HAVE LARGESCALE OR MULTINATIONAL FORWARDING NEEDS. Most businesses will require a sophisticated PBX system with built-in call forwarding features. Traditional PBX systems came with costly, hard-to-maintain equipment But today, Virtual PBX systems hosted on the cloud are the leading telecommunications solution. Working WITH A VIRTUAL PBX FORWARDING SYSTEM VIRTUAL PBX SYSTEMS HAVE THEIR CONTROL PANEL ONLINE. Through the online control panel, you can: **** ... Activate customized forwarding options for any phone Change settings and reroute calls quickly and easily Access multiple features not available with traditional call forwarding. Create customizable call queues to let you decide where and when phones receive calls. number Virtual PBX systems work Virtual phone numbers are assigned to an owner, not a location or dedicated phone line, meaning you can easily access calls from a range of devices! hand-in-hand with virtual numbers, which are perfect for simple, cost-offective international forwarding. SOURCES: TslF eForwarding.com BUSINESS WITHOUT BORDERS support.tmobile.com/docs/DOCTIOTaSprint megapath.com/voice/hosted/features/findfollow/ businesshelp.comcast.com/helpandsupport/voice/phone-managing-callf-orward ing-routing verizon.com/Support/smallbusiness/phone/homephone/calling+features/call+fo rwarding/call+forwarding.htm ......