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Caring for Customers in a Noisy Social World

shared by Five9 on May 13, 2014 in Technology

Caring for Customers in a Noisy Social World

shared by Five9 on May 13, 2014 in Technology

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In a survey on the preferences and behaviors of social media customer service, Five9 and ICMI found that while more than 68% of businesses recognize social media as a necessary service channel, 60% of...
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