CACC Survey Results

Stakeholder Survey Results: Health Care Partners Ambulance Communications Centres & Central Ambulance Communication Centres AUDIENCE AREAS RECEIVING COMPLIMENTS BREAKDOWN 48% Communications Officers 23% 117 27% Ornge is the best at Managers on-scene calls 21% Supervisors 4% 17% Staff across the province participated in this survey Other Ornge is the best at patient care PARTICIPANTS LOCATION OF SERVICE 31% North-Eastern Ontario 15% 27% South-Eastern Ontario 21% Central Ontario Ornge is the best at critical care transfers 15% South-Western Ontario 3.5% South-Central Ontario 2.5% North-Western Ontario 9% 34% were from Northern Ontario & 66% were from Ornge is the best at communications Southern Ontario WHEN ASKED ABOUT THEIR TOP AREAS OF SATISFACTION, OUR PARTNERS SAID: 81% 76% 73% Professionalism of the Communication Centre Staff Suitable updates on the estimated time of arrival Communication between Ornge medical crew and staff LEVEL OF USE OF ORNGE TRUST SERVICES A majority of CACCS, who participated in this survey, use Ornge's services on a frequent basis Distrust a great deal 3% Distrust a little 5% Not enough experience 8% Neutral 18% 88% said they use Ornge helicopters frequently Trust a little 28% 42% said they use Ornge planes frequently Trust a great deal 38% 66% of participants trust Ornge 15% said they use Ornge land ambulances frequently AREAS NEEDING IMPROVEMENT NEEDS OF SERVICE When asked about NEEDS OF SERVICE 64% important factors included: Want Ornge to improve on the professionalism of the medical crew Quick Response Times Excellent Communication Reliability 59% OVERALL OPINION Want Ornge to work on level of care of the crew 69% had a favourable opinion of Ornge's service delivery 57% 20% were neutral Want Ornge to improve the length of time to process or coordinate a transfer request 9% were mainly unfavourable 1% were very unfavourable This is the second annual Stakeholder Survey done by Ornge. Thank you to all CACC staff who participated - your feedback is very important to us! All survey data is collected in a confidential manner. No identifiable information about survey respondents will be gathered and/or shared at any time. For more information about Stakeholder Survey's, please visit: www.ornge.ca/patients