Blueprint for the Future of IT

Blueprint for the Future of IT New research commissioned by CA Technologies and conducted by Vanson Bourne illustrates how radicatty the rote of IT is changing in today's bUstness-and not atways to the benefit of IT leaders and staffers. The survey of 1,300 senior IT leaders from large organizations in 21 countries explored the IT department as it is today and what it might become in the future. One thing is clear: The world of IT is changing, and we need to build a different IT department. What should the blueprint for this "Future IT" look like? Follow the Money The IT department is no longer the only one making sizable IT investments. In fact, more than one-third (35%) of IT spending is occurring outside of the IT department today - and that number is expected to grow to 44% in three years. Today in 3 years Greater Spending on New Business Services 49% 59% IT spending overall is moving away from "lights on" towards new business initiatives. Spending on new products and services is expected to grow in the next 51% 41% three years from 49% to 59% of the total IT budget. IT BUDGET: MAINTENANCE VS. NEW new services maintenance REMOVE EXISTING WALLS AND EXPAND ROLE Broker, Consultant, or Sole Provider? 39% of respondents now see the IT IT acts as a service broker department as a service broker or 29%) and advises the business on recommended vendors and then negotiates terms consultant to the line of business, rather than a sole-source provider of IT services. 61% IT provides all the required apps/services via on-premise and/or cloud resources 10% IT acts as a consultant to the business departments but they do their own sourcing The Future of IT, as Predicted by the People in IT Over 70% of IT staff see big changes ahead for the role of IT in business, but there is no consensus on who in the organization will be responsible for IT. IT FUNCTIONS: WHO WILL BE RESPONSIBLE? 8% 28% 34% 17% 13% Some IT functions will move to other Most IT functions will move to other All IT in the organization will be incorporated will be outsourced Stay the same All IT functions as today departments but IT will remain a separate speciali zed IT specialists will department departments but IT will remain a into other departments and separate specialized department report to LOB mgmt. Technical Roles Shrink, Replaced by Business Roles While the IT department will still have a role in managing, securing, and fixing the organization's infrastructure, data, and apps, that role will shrink as business-oriented responsibilities give IT an opportunity to be more strategic to the organization. Which describes the primary role of IT in your org, now and in 3 years? Technical Roles Primary Role of IT Today In 3 Years 130 140 Ensuring the organization's critical data is secure 50% 43% S0 40 150 Maintaining the organization's infrastructure & apps 41% 35% 30 20 Providing technology support to employees 40% 32% Fixing problems as they arise 35% 34% Business Roles Strategic business partner and advising the business 30% 35% Improving the customer experience 29% 35% IT department Driver of new business 14% 25% cal: 555-0987 Developer of new, innovative products/services 11% 17% What Has IT Done for Us Lately? ADD The research also shows that today's IT organizations are not quantifying the value they provide to the business, further lessening the importance of their role. METRICS There is an appalling lack of use of modern software tools for tracking and communicating back to the business. While the majority of respondents 53%are frequently tapping what, if' analysis tools for IT planning, the numbers drop when the metrics pertain to measuring the benefits of current IT investments 39% and understanding how a shift in investment will impact the business 27%. This type of information could revenue increased to show Money sa ved! show the business how IT saved money, increased revenue, and more. Conclusion IT leaders need to understand the fult scope of the shift taking place in IT, tearn the value that only IT can provide to the business, and and get the specific guidance needed to evolve their role and increase IT's relevance. Act Now. Download the whitepaper at www.ca.com/techinsights/changing-role-of-IT ca technologies 17