Best & Worst Facilitator Practices
BEST &WORST FACILITATOR PRACTICES Source: Bens, Ingrid (2005) Facilitating With Ease!, Jossey-Bass, San Francisco TREAT TRY TO BE THE CENTRE OF ATTENTION PARTICIPANTS FAIL EQUALLY To .ZzZ BE OVERLY PASSIVE ON PROCESS KNOW HOW USE O USE A WIDE RANGE OF PROCESS LISTEN CAREFULLY ASSESS THE NEEDS OF MEMBERS OOLS LOSE TRACKDEAS NEVER XCHECK WORK HARD TO STAY NEUTRAL MEMBER CONCERNS BEST WORST PUT P UNDERSTAND LISTEN INTENTLY TO FULLY S0SPEOPLE DOWN WHAT'S BEING SAID CREATE AN & TRUSTING ATMOSPHERE GET DEFENSIVE SPEAK IN LET A FEW PEOPLE OR THE LEADER DOMINATE ABC SIMPLE DIRECT LANGUAGE BEST WORST Make notes that reflect what participants mean Take poor notes or change the meaning of what's said Help people understand why they're there Never check how the meeting is going... Make members the centre of attention STOP ..Be oblivious about when to stop BEST WORST CHAMPION, IDEAS YOU DON'T PERSONALLY FAVOUR PUSH AHEAD ON AN IRRELEVANT AGENDA END ON A POSITIVE OPTIMISTIC NOTE* HAVE NO ALTERNATIVE o APPROACHES MAKE SURE EVERY SESSION ENDS WITH CLEAR STEPS FOR THE NEXTMEETING LET DISCUSSIONS RAMBLE WITHOUT PROPER CLOSURE active presence For more informationon facilitation, download our Expert Guide 'Powerful Questions for Facilitators' at www.activepresence.com/facilitation-skills-powerful-questions-for-facilitators/
Best & Worst Facilitator Practices
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