THE ART OF GIVING AND RECEIVING CRITICISM
THE ART OF GIVING AND RECEIVING CRITICISM Too often, critical feedback is framed as a personal attack rather than an advise for the future. According to Larson, attacking someone's character lead to a self-defence reaction where the other person is not interested in hearing our advices on how to improve his/her work anymore ". 08 Harry Levinson has given some advices on the art of giving and receiving criticism. WHEN GIVING CRITICISM BE SPECIFIC , Clearly explain the problem to be solved by separating what has been done well from what has gone not-so-well. SUGGEST SOLUTIONS Offer alternatives fixing mistakes or to keep an eye on potential shortcomings. to help GIVE CRITICISM IN PERSON Critical feedback as well as praise given in person is more effective than a message by e-mail or text. BE TACTFUL AND SENSITIVE Reflect upon the consequences of your words and the way yoU express yourself. WHEN RECETVING CRITICISM TAKE CRITICISM Criticism could offer valuable feedback and represent an opportunity to improve. DISCOURAGE SELF-DEFENCE Take on your own responsibilities by avoiding to see criticism as a personal attack. REFRAIN FROM YELLING If you feel deeply involved at emotional level, ask for some time to get and reflect on a very negative feedback. SEIZE THE OPPORTUNITY Be able to see criticism as an opportunity to find the solution to the problem. SOURCE: D. Goleman, Leadership emotiva. Una nuova intelligenza per guidarci oltre la crisi, Rizzoli, 2012 f Psicologo Milano B psicologimilano www www.davidealgeri.com 2015 © Davide Algeri | All Rights Reserved
THE ART OF GIVING AND RECEIVING CRITICISM
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