Are you getting these benefits from your I.T Support Provider?

HOW TOMAKE SURE YOUR GETTING THE MOST OUT OF YOUR I.T SUPPORT COMPANY ORAS DRAS SOLUTIONS ARE YOU CURRENTLY GETTING THESE BENEFITS? Status Reports Regular reports regarding the health of your network & updates to antivirus, security settings & patches. Remote Monitoring Remote network monitoring should be in place - continuously guarding your network to find developing problems before they spiral. Guarantees Every reliable IT business should offer you a time and budget guarantee. Invoicing You should be aware as to where your money is going, if charges are stated more generally, you could be getting overcharged. Live phone answering An efficeint line of communication with your IT Support provider. If problems do arise, you should be able to contact them quickly. Disaster Plan A plan should be in place to restore your network & data from a remote location. Response Times A response time should be stated & written into every service agreement. Backups The provider should be ensuring that reserve data isn't corrupt & can easily be restored should a disaster occur.. Insurance Your IT support provider should have their own liability, public and workers' compensation insurance in place.