Are we educated about computers?

Facts about Technology Assistance for Businesses what buyers says In surveyed of 1,500 consumers in China, Japan, uk and uSA. it found that many consumers have problems understanding the lan- guage associated with technology. More than half of PC users do not Language Megahertz ? Problems understand the term "megahertz" despite it being used in the major- ity of PC advertisements. Not Read Manual 75% 75% of callers refuse to read the manual for their computers. Read Manual 25% 50% fight every suggestion. 40% who get error messages don't write them down. That leaves the lo% who really do have a problem that isn't ad- dressed anywhere in the manual, and who have to hold for 45 minutes behind all the people listed above. 50% 40% 10% 11 10 we don't read software documentation 47% of respondents ranked manuals/documentation as the least effective method for learning to operate computers and software. Oral instruction was found to be the most effective method for learning to operate software. 53% Oral Instruction 47% manuals and documentation what happen at work One fifth of staff need help to One in seven workers need help just to switch a computer on or save or print a document and off. could not create a table on screen. 20% Despite three quarters of businesses having in-house IT staff, a fifth ad- mitted they cannot handle all tech- nical problems internally with a third reliant on external support or helpdesks, and more than a quarter employing IT contractors. British companies spend an average of €49,000 per year for additional IT support. An average of 312 employee hours are lost as a result of techni- 20% 500 Technical Problems IT 25% Contractors 75% In-house IT Staff 33% External Helpdesk Support cal incompetence. Sources : http://www.nsf.gov/od/lpa/nstw/teenov.htm http://www.nsf.gov/od/lpa/nstw/teenov.htm http://www.wyneisland.com/archive/SoftWDocReport.htm http://www.chiprowe.com/articles/tech.html http://www.itmanagement.earthweb.com/ecom/article.php/2233291 http://www.theregister.co.uk/content/67/32742.html