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We're building the tools of the future je ocruri

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Visual.ly is looking for a head of customer happiness to join our team. We've launched an international marketplace and you will be part of our growing customer support team .This will be a hands on role, we’re a startup and you will be a key player over the next year.

This position can work remotely as well.

Responsibilities

• Providing support to all customers by email and/or phone
• Help grow the team as we internationally grow in the next year
• Build a knowledge base for customer issues
• Ensuring and improving customer satisfaction on our platform

Who you are

• You're a do'er and get stuff done.
• 3+ years experience with customer service.
• Excellent written and verbal communication skills.
• Working independently with little direction.
• A passion for ensuring a good user experience.
• Experience working remotely with different teams and time zones.

Bonus Points

• Send us a 2 minute video on why you want to work with us and why we should hire you!
• You've had experiences in fast growing support teams

Curious? Get in touch!