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Support Specialist

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Visually is in search of a new member to join our Marketplace Support Team. You’ll work with the entire Visually network to delight our Marketplace user with killer support to help them get their work done. You will take on their problems and make them your problems. You'll have the opportunity to make an impact on Visually and Visually's customers by building long-lasting support solutions.

This position is full-time and would be remote, offering support during Central and/or Eastern time zones.

Responsibilities

  • Providing support to all customers by email and/or phone.
  • Developing resources to help our users.
  • Building support for new products.
  • Tracking customer satisfaction on our platform.
  • Helping the team scale as we continue to grow.

Who you are

  • You like people and making them smile.
  • You're a do'er and get stuff done.
  • You’re equal parts left and right-brained.
  • 3+ years experience in a forward facing role.
  • You have excellent written and verbal communication skills.
  • You love working independently with little direction.
  • You have a total passion for ensuring a good user experience.

Bonus Points

  • Send us a less than two-minute video about why this is the job for you!
  • Experience working remotely with different teams and time zones.
  • Interested in being part of an internationally growing team.

Curious? Get in touch!

Tell your story visually before December 31st and get a free iPad Air!*

The holidays are a great time to tell your brand story. From Black Friday trends and Mobile Shopping guides to the Best and Worst Times to Book Travel and Thanksgiving etiquette, the Visually team will help you craft your brand's unique stories and raise your social profile during the noisy holiday season.


*Requires $10k minimum purchase