6 Easy Steps to Handling Common Sales Objections

6 STEPS FOR HANDLING UOBJECTIONS Objections are a natural part of the sales process. When you and the prospect are taking the steps to move forward in the sales process it is natural that objections will arise. 4 CATEGORIES OF OBJECTIONS TIMING PRODUCT PRICE OTHER No doubt, you have come across all of the common objections. The next step is to make sure you have a process for handling them. 1 LISTEN Listen carefully to the objection. 2 VALIDATE Make a statement of validation to show you listened. 3 ASK Confirm your understanding of the objection by asking a clarifying question. 4 SOLVE Answer objections with the appropriate solution. 5 CONFIRM Confirm that your solution covers their objection. 6 MOVE ON If the customer is open to the solution move on to the next step in the sales process. OBJECTIONS ARE A NATURAL PART OF THE SALES PROCESS. In fact, if I don't get any objections when l'm selling I get a bit worried. I would rather handle objections before I close a sale than after because I never want a buyer to have "buyer's remorse." @AliceHeiman - www.AliceHeiman.com - [email protected]