5 Types of Customers Complaining
Types of Customers Basic Skills What a lousy service? Too slow! For Customer Complaining 5 Service Reps MEEK CUSTOMER 1 ACTIVE LISTENING GENERALLY WILL NOT COMPLAIN THE ABILITY TO ACTIVELY LISTEN DOES NOT COME NATURALLY TO EVERYONE AGGRESSIVE CUSTOMER CLEAR COMMUNICATION THE ABILITY TO COMMUNICATE COMPLAINS, OFTEN LOUDLY E AT LENGTH THOUGHTS AND INFORMATION CLEARLY AND CONCISELY HIGH-ROLLER CUSTOMER MEMORY RETENTION EXPECTS THE ABSOLUTE BEST NEED TO KEEP A LOT OF INFORMATION IN THEIR MINDSLICIES AND PRODUCT DETAILS. E IS WILLING TO PAY FOR IT OPPORTUNIST CUSTOMER NEGOTIATION AND PERSUASION A CONSTANT E REPETITIVE "NOT GOOD ENOUGH" RESPONSE TO EFFORTS TO SATISFY THIS CUSTOMER Ч THE ABILITY TO ACTIVELY LISTEN DOES NOT COME NATURALLY TO EVERYONE CHRONIC COMPLAINER EFFICIENCY NEVER SATISFIED. CUSTOMERS WANT TRANSACTIONS THERE IS ALWAYS SOMETHING WRONG. TO BE HANDLED QUICKLY AND ACCURATELY, SO EFFICIENCY IS A MUST Sources: http://www.unitiv.com/intelligent-help-desk-blog/bid/75910/5-Basic-Skills-Your-Customer-Service-Reps-Cannot-Live-Without http://www.postplanner.com/how-to-deal-with-customers-complaining-on-facebook/ www.411localsfaq.com
5 Types of Customers Complaining
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