5 Communications Issues ERP Could Solve

E SANDERSON IT Software & Services 5. 5 communications issues ERP solutions can solve and the benefits your business will recognise in the process COMMUNICATIONS ISSUES ERP SOLUTIONS COULD SOLVE Some experts have described ERP solutions as the 'systems babel fish' because it can accurately translate data between you, your customers and suppliers. Stock, orders, delivery and other processes can all be passed smoothly between interactive systems. 02. Data is authoritative. 03. Data is drawn from across your business. 01. DATA ACCURACY 01. Data is centralised. Resolve issues and disputes with ERP solutions: 10:00 AM Ill 05. Data cannot be 04. Data can also be drawn from client massaged or made to look better - you just and supplier systems. have the raw facts. 02. AUDIT TRAILS AND DISPUTE RESOLUTION In the event of a dispute, ERP solutions can force a swift resolution. Audit trails demonstrate order progress and fulfilment. By using automated dispute resolution workflouws that leverage advanced BPM (Business Process Management) technology companies can transform themselves. Instead of dispute handling controlling you, you can cross over the line that puts you in control of your environment. Automated order progression demonstrates progress of every customer request. Comprehensive records allow you to identify problems and resolve them to prevent future disputes. Art Hernandez, Vice President, SunGard 03. BUSINESS DECISION-MAKING ERP solutions provide the data you need to make informed business decisions: Real-time information - real-time decisions. 27% of manufacturers Real-time information eliminates implement ERP to address delays in decision-making from lack of timely excuses. Real-time information allows people to act immediately on exceptions. information Real-time access to KPIS, often in dashboard view, gives staff instant visibility of operational performance. (Aberdeen Group) 04. CUSTOMER QUERIES Pre and post-sales queries are costly and time consuming. ERP solutions can: Provide access to order historų and 01 despatch details to customers. 57% of all 57 consumers Automate commoN Customer tasks, (02 such as issuing email status updates. look for after- sales support online first. 03) Automate returns processing. (PRBUS) Provide 24x7x365 self-service 04 support. 05. INTERNAL STATUS UPDATES Good ERP solutions allow employees to remain focused on production and delivery, rather than administration: Progress of orders is immediately viewable in the production pipeline. By implementing this strategy of providing real-time data to as many employees as possible the organisation is aiding its employees in making agile, informed decisions. Since decisions are being made at all levels of the organisation, providing Automated status 2 updates and personalised notifications can be emailed or highlighted on personalised dashboards. more users with access to data will Every member of the production line can view outstanding or upcoming tasks to better plan workloads. promote a culture that relies on data and will result in an organisation that is better educated on the factors that impact decisions / Aberdeen Group Download your free eGuide now: A guide to compliance issues for manufacturers succeed SANDERSON A Guide to Complianc A Guide to Con ssues for Ma Soho Aga Sues for Manufactup Against Toughening Demand against toughening demands DOWNLOAD Now! www.sanderson.com