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25 SKILLS FOR EXCELLENT CUSTOMER SERVICE
Develop these skills to excel in any customer service position, regardless of your responsibility, your industry or the type of customer you are working with each day.
1. Be A Great Listener
Listen intently, ask questions and summarize the answers of your customers. This will surely show that you care and want to offer the right solution.
2. Great Communication Skills
Learn how to effectively communicate with your clients. Know when to listen, when to speak and how to speak. It will make the communication process muck simpler anytime you talk with a customer.
3. Be Calm And Have Patience
Try to manage your emotions and stay calm. This will help to deal with disgruntled and confused customers. When you stay calm you're customer will feel much more respected.
4. Keep Your Promises
Develop the ability to manage expectation of customer complaints. Stay up-to-date with company policies to ensure that any promise you make for a customer can be delivered.
5. Be Honest
Being honest and transparent with your customers proves that you truly care about their happiness and satisfaction, even when the message you're sharing is not positive.
6. Is The Customer Happy With The Offered Solution?
Double-checking with your customer ensures their complete satisfaction and helps improve your reputation with these customers.
7. Become An Expert
Learn everything about each product and service that you are selling to your clients. Spend time on studying the product as well as the various solutions you are offering for various circumstances.
8. Good Body Language
Maintaining a good body language is also important even when you are talking with your client over the phone. Smiling frequently and expressing happiness and laughter in your conversation helps to improve the customer's experience.
9. Be Confident
If you sound confident in your conversation over the phone, then convincing your customers for any kind of deal or solution will become easier.
10. Handle Surprises Well
Being adaptable within a customer service environment is essential in order to fully prepare for any surprises you may encounter while on the job.
11. Work Under Pressure
Knowing how to solve problems, thinking ahead and maintaining your composure at all times will help you offer the bests solutions to your customers.
12. What If It Were You With This Problem?
Putting yourself in the position of your customers will help you to gain the necessary perspective in order to find a solution that is fitting ans satisfying for both your client and the company you represent.
13. Use Positive Language
Using positive language that is motivating and in ways persuading, is the best way to reach your customers.
14. Have computer Skills
When you have computer skills as a customer service representative, it is much easier to quickly communicate with clients, customers and other individuals of your company.
15. Take The Extra Step
Doing more than a customer expects will definitely result in great solutions and loyal customers.
16. Learn From Mistakes
Taking time to reflect on any mistakes you have made is a way for you to gain insight in to how to properly manage customers and effectively communicate at all times.
17. Be A Leader
Showing that you are capable of providing new solutions for customers proves your leadership and increases your professionalism.
18. Friendly And Compassionate
Your friendly and caring attitude to your customers will surely help in creating the right atmosphere for coming to the best solutions.
19. Know Your Organization
Interacting with your colleagues and being friendly with them will help you if you are ever stumped in the future with complex problems. The more people you get to know in your organization, the easier it is to work together to ensure that all of your customers are satisfied.
20. Time Management
Managing your time properly as a customer service representative can ultimately mean the difference between falling behind in minimum calls required and excelling in the position you are holding.
Analyzing problems as soon as you begin to speak with a customer is a way to show your professionalism while also boosting your own ability to solve problems and discover new solutions.
22. Negotiate And Persuade
Knowing how to reach mutually acceptable compromises between yo and your customer is essential for reaching win-win results.
23. Understand Human Psychology
Get more familiar with human psychology, body language and tone of voice when talking to customers. Learning about human behavior will make it easier for you to influence others and make genuine connections with customers.
24. Have Tenacity
Being goal-oriented, focused and determined shows your professionalism and dedication to representing the company you are working for.
25. Close The Deal
Understanding how to close the deal or get to a solution and finalize the call is an essential part of the communication process.