2013's Biggest Software Disasters

2013's . BIGGEST SOFTWARE DISASTERS What a glitchy year it was! Stock exchanges crashed, airlines stranded passengers, and banks locked customers out of their accounts. All in all, it's been a rough year for IT. But after a few weeks, everyone seemed to forget the outrage and cost these glitches created. And companies kept on with the same poor practices that caused the problems in the first place. So with that in mind, here's a quick reminder of the biggest software disasters of 2013 - and the pain they caused. WHO: Target WHAT: Reported unauthorized access to its customer da- tabase, resulting in the theit of approximately 110 million RETAILING credit and debit card accounts. WHO: NASDAQ COST: Breach during the holiday season cause Target's sales to dive at the most impartant time of the year. THE DOWNSIDE: WHAT: A "data feed issue" caused the exchange to halt trading for more than three hours. COST: After trading resumed. NASDAQ'S stock had gone down as much as 5.4 percent. THE DOWNSIDE: Loss of Trust O Increased Governmental Oversight • Loss of Brand Reputation Loss of Trust CLOTHING LOST & FOUND IDENTITY LOST & FOUND Loss of Revenue Loss of Customer Satisfaction Loss of Brand Reputation O Increased Governmental Oversight WHO: Amazon BANKING WHAT: Amazon's homepage went down between 2:32 pm and 321 pm. Amazon depends on heavy WHO: Twitter WHAT: The Dow plummeted after a hacked e-commerce traffic, so even a few minutes of downtime can cost the company millions of dollars. COST: Based on its annual revenue, Amazon generates $5695,224 in an average 49-minute period. THE DOWNSIDE: Associated Press Twitter account tweeted that there had been an explosion at the White House and the President had been SUCK injured. COST: Bloomberg reported that the false tweet wiped $136 billion from the S&P 500 in about two minutes. THE DOWNSIDE: Loss of Trust O Increased Governmental Oversight Loss of Brand Reputation Loss of Revenue O Loss of Customer Satisfaction SOCIAL MEDIA WHO: Chase WHAT: Millions of Chase Bank customers were impacted by an glitch, which resulted in its checking and savings accounts showing a zero balance for several hours: Many took to Twitter to express their panic and outrage. Loss of Revenue O Loss of Customer Satisfaction thinking their money had been stolen. WHO: NATWEST WHAT Experienced a second major disruption in nine months that took down cash machines and online banking for its 16.9 million customers. COST: Ticked off customers. THE DOWNSIDE: O Loss of Customer Satisfaction O Loss of Trust • Loss of Brand Reputation COST:£175 million. THE DOWNSIDE: O Loss of Customer Satisfaction O Loss of Trust • Loss of Brand Reputation WHO: Goldman Sachs WHAT: A trading glitch resulted in a large number of erroneous trades in single stock and EFT options. The botched trades occurred when Goldman's internal computer system that helps determine where to price options mistakenly ended up sending orders at errant prices. COST: Upwards of $100 million. THE DOWNSIDE: SELL! GOVERNMENT STORE CARD WHO: Healthcare.gov WHAT: The website launch experienced myriad performance and security issues. Complex requirements, tight timelines, and multi-vendor teams created a challenging project for even the most seasoned IT vet. COST Democrats lost political headwind and Americans doubted that the exchanges would even work. The govemment shifted into crisis mode and budgets are being pushed far beyond the project's initial $600 million budget. THE DOWNSIDE: O Loss of Trust Loss of Brand Reputation Increased Governmental Oversight 000 546 7890 1265 CLEAR! Loss of Brand Reputation Increased Rework O Increased Governmental Oversight Loss of Revenue JOHN DOE TRANSPORTATON WHO: American Airlines WHAT:A glitch in its reservation system grounded hundreds of flights and left customers all over the country stranded. COST:783 cancelled flights. THE DOWNSIDE: Loss of Trust Loss of Brand Reputation Loss of Customer Satisfaction Increased Rework But with every new year there is another opportunity to better oneself. And the same should go for software. That's why we're starting a new initiative for applications to GET HEALTHY this year. Trim down that bloated software; start exercising the right processes; and change the poor coding practices that sap your software's speed, functionality, and reliability. Want to see how your software weighs in and what you can do to increase your software quality in 2014? Go to www.castsoftware.com/2013-software-disasters to see how your software weighs in and how to improve software quality in 2014! CAST wwW.CASTSOFTWARE.COM/2013-SOFTWARE-DISASTERS