10 Good Reasons to Use a UK Based Call Centre

10 GOOD REASONS TO USE A UK BASED CALL CENTRE Results from recent surveys* for UK businesses found out customer views on call centre location 1 57% OF PEOPLE FEEL THAT HAVING A UK-BASED CALL CENTRE IS VERY IMPORTANT • Better service • Better data protection 57% • Fewer language barriers • Fewer cultural barriers 92% OF PEOPLE AGED 65+ FEEL THAT HAVING A UK-BASED CALL CENTRE MATTERS TO THEM • More comfortable • Instant rapport 65+ • Local support 3 SOME OF THE COUNTRY'S MOST FREQUENT GRIPES ARE CALL CENTRES, THE WEATHER AND HOUSE PRICES • We want better service • We want sense of connection • We want our calls to be answered efficiently 4 NEGATIVE OPINION OF OVERSEAS CALL CENTRES FOCUSES ON: • Lower quality service • Poor data security • Language and cultural issues 74% OF CUSTOMERS WOULD PREFER TO DEAL WITH A UK CALL CENTRE RATHER THAN HAVE A 10% DISCOUNT ON THEIR PRODUCT Just 26% chose a discount O 10% 71% OF CUSTOMERS WOULD RATHER WAIT 3 MINUTES IN ORDER TO TALK TO A UK CALL CENTRE GROWING TREND FOR MAJOR COMPANIES TO RE-LOCATE CALL CENTRES BACK TO THE UK 8. OVERSEAS CALL CENTRE LOCATION CAN BE A FALSE ECONOMY • Cheaper to run • Poorly percieved customer service • Reputation risk 6. UK-BASED CENTRES CAN EAN BETTER CUSTOMER RETENTION • Customers are comfortable • Customers feel a connection • Customers are happier 10 CARING FOR YOUR EXISTING CUSTOMERS IS MORE COST EFFECTIVE THAN FINDING NEW ONES 80% 20% EFFORT RESULTS INTERESTED IN WORKING WITH A 24/7 UK CALL CENTRE ? CALL US 0800 088 7878 Sources ansaback http://news.bbc.co.uk/1/hi/magazine/6353491.stm http://www.ansaback.co.uk/blog/new-data-confirms-importance-call-centre-location/ //www.call-centres.com/offshore_call_centre_survey_11.html http: http://www.techwatch.co.uk/2012/03/26/britons-hate-indian-call-centres/ Making every contact count :(