Things have changed a lot in the way people conduct business communications, especially between the customer and the company. Effective communication can lead to better customer service, more efficient production, and help overcome barriers. The evolution of communication in business shows an important trend of how crucial it is to keep up with communication technology in order to keep customers engaged and happy. With this in mind we’ve created this infographic to show the evolution of communication over time. We looked at past, current and future ways of communication after studying a wide variety of sources.